pisowin Privacy Policy

When you register and use pisowin, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical information automatically when you access pisowin.pro, such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We do not collect any information beyond what is reasonably necessary to provide our gaming services and comply with applicable Philippine regulations. All data collection is conducted transparently, and you will always be informed of what we need and why at the point of collection. If you contact our support team, we may also retain records of that communication to help resolve your query efficiently.

The personal information we collect is used primarily to create and manage your pisowin account, process your financial transactions in PHP, and verify your identity in accordance with our platform policies. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms or this Privacy Policy. Your gameplay and session data helps us personalise your experience on the platform, ensure fair play, and identify any technical issues that may affect your enjoyment. We may also use aggregated, anonymised data to analyse platform performance and improve our game offerings for Filipino players. pisowin will never use your personal information for purposes that are incompatible with those described in this policy without first obtaining your consent. We do not use your data to make automated decisions that would significantly affect your rights without human oversight. Any marketing communications we send are based on your preferences, and you can opt out at any time through your account settings.

pisowin does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors handling your PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally obligated to do so. We may also share information within our corporate group where necessary for the operation of our services, subject to the same data protection standards described in this policy. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared and must handle it securely. We conduct regular reviews of our third-party relationships to ensure ongoing compliance with our privacy standards. You will be notified of any material changes to the categories of third parties with whom we share your data.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and pisowin.pro is encrypted using industry-standard protocols, ensuring that your account details and financial information remain private during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our platform infrastructure. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities promptly in accordance with applicable law. You can also help protect your account by using a strong, unique password and logging out after each session, especially on shared devices. Our security practices are reviewed and updated regularly to keep pace with evolving threats and best practices in the industry.

As a registered player on pisowin, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete data, or to delete your personal information where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. If you wish to restrict or object to certain types of processing, you can contact our support team and we will respond to your request within a reasonable timeframe. You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal. Where we process your data based on legitimate interests, you may object to that processing and we will consider your objection carefully. To exercise any of these rights, please reach out to us using the contact details provided in this policy — we are committed to responding promptly and transparently. pisowin respects your data rights as a Filipino consumer and will always handle your requests with care and professionalism.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Financial transaction records are kept for the minimum period required by applicable regulations, which may extend beyond the closure of your account. Account activity logs and security records are retained for a limited period to support fraud prevention and dispute resolution processes. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request the deletion of your account, we will process that request in accordance with our retention obligations and confirm the outcome to you in writing. We do not retain data for longer than is necessary, and our retention schedules are reviewed periodically to ensure they remain appropriate. If you have questions about how long specific types of data are kept, our support team is happy to provide further clarification.

pisowin may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to Filipino players. When we make material changes, we will notify registered users through the platform or via the contact details associated with your account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of pisowin.pro after any changes have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updates, you should stop using the platform and contact our support team to discuss your account. The most current version of this policy is always available at pisowin.pro/privacy-policy. We are committed to keeping this policy clear, accurate, and easy to understand for all our players across the Philippines.